Sales, Cancellations, Returns & Shipping Policy
All Sales Are Final
All sales are final.
However, if you ordered the incorrect item and wish to request an exchange, please contact us as soon as possible. We are happy to review the situation and will do our best to help on a case-by-case basis.
Canceled Orders
We understand that situations arise where an order must be canceled. That said, order cancellations incur costs on our end.
Canceled orders are subject to a 10% restocking fee.
Ally Munitions reserves the right to handle each cancellation request individually and respond accordingly.
Returns
Most sales are final. In limited circumstances, we may approve returns for certain non-ammunition products.
If a return is approved:
-
The customer is responsible for all shipping costs incurred.
-
The item must be returned in the same condition it was received.
-
All original components, packaging, and contents must be included.
Returned items will be inspected upon receipt. If the product shows no signs of use and nothing is missing, we will proceed based on the outcome of the inspection. Ally Munitions reserves the right to deny returns that do not meet these requirements.
Ammunition Sales
All ammunition sales are final.
It is the customer’s responsibility to carefully read all product descriptions and confirm compatibility before purchasing.
If an honest mistake is made and the error is identified before the order has shipped, we may be able to assist with an exchange. Once ammunition has shipped, no returns or exchanges will be accepted.
Lost Packages (UPS)
If UPS has lost your package, please notify us and we will assist however we can.
The first step is to file a claim directly with UPS. Claims can typically be initiated using your tracking number once the package is officially marked as lost.
While Ally Munitions cannot be held responsible for carrier errors, we are committed to supporting you throughout the process. All lost package situations are handled on a case-by-case basis, and we reserve the right to respond accordingly.